Reviews

At Rouse Heating & Air Conditioning we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 135 Reviews

Jim B.
07/15/2025
Located in West Chester
07/15/2025
Located in West Chester
As others have said, absolutely stellar customer service. Woke up early AM in the middle of 90+ degree days earlier this summer to no AC. Called Rouse based on customer reviews and Kenny was en route to our house within 90 minutes of me contacting them. He quickly found the problem, fixed it, gave our system a check up and was on his way. Super great guy, clearly very knowledgeable. I don't wish for any more problems, when when they do inevitably happen I will call Kenny and Rouse every time.
Service: System Repair

Katrina Houston
07/08/2025
07/08/2025
Fantastic customer service! Our a/c unit was running continuously, so I reached out to Rouse. Within a day after talking to Kenny he was able to come and fix the problem. Worked his butt off in this heat and now our a/c unit is running great!! Great prices too! Thanks a bunch Kenny!

Joan Avery
07/08/2025
Located in Fairfield TWP
07/08/2025
Located in Fairfield TWP
I needed my 20 year old heat pump and air handler system replaced. I wanted a locally owned family business and selected Rouse HVAC based on the excellent reviews I read. They did not disappoint. Ken Sr. came out and wrote up and explained the quote. Ken Jr. scheduled the install. Matt and Jake came out and completed the install. Everything was professionally and neatly completed, and the usage of the new system and thermostat were explained to me. I am happy to have wonderfully cool air conditioning just in time for the summer heat wave! I offer my highest recommendation.
Service: New System Installation

Linda Apgar
07/02/2025
07/02/2025
Justin came out today to install my new HVAC system. I live in a Condo so the space to work in is limited. He worked non stop from 7am till almost 2pm, I am grateful to have AC tonight before it gets hotter. I have had other companies out in the past that were not nearly as detail oriented as Justin. I highly recommend him and will contact him from now on.

Josh Watson
07/02/2025
07/02/2025
5 ⭐️’s
Thank goodness for Ken and Rouse Heating and Air!
Last night, our air was blowing warmer air, but the fan wasn’t running. This morning, I called several places, but no one answered except one Rouse. I spoke with Ken and explained the issue. He said he would be at my house between 11 a.m. and 1 p.m. and arrived around 12 p.m.
He checked everything out and found that our thermostat was causing most of the problems. He replaced some wires while listening to my kids in the background.
The cost was reasonable, and he was very upfront about the potential issues and solutions.
Thanks guys!

Michael Keller
05/22/2025
05/22/2025
Great experience. First time customer, won’t be the last time. Kenny was out next day to fix our furnace drain. Great guy. Top notch work. Improved the drain design from how it was before so it’s easier to clean now. Also performed a whole system check. Thanks again for everything! Will definitely give you a ring for any HVAC needs.

Rob Keller
05/22/2025
05/22/2025
Great experience. First time customer, won’t be the last time. Kenny was out next day to fix our furnace drain. Great guy. Top notch work. Improved the drain design from how it was before so it’s easier to clean now. Also performed a whole system check. Thanks again for everything! Will definitely give you a ring for any HVAC needs.

Sue Reid
04/30/2025
04/30/2025
I had my a/c checked to make sure it was ready for summer. Kenny inspected both the inside and outside equipment. He was very clear on the current status and what my options were, answering all my questions clearly. He was quick to make the requested repairs. Kenny was on time, courteous, very knowledgeable, and professional. I will be calling when it's time for my heating inspection. Thank you, Kenny!!

Dawn Kearns
04/30/2025
04/30/2025
Rouse Heating and Air Conditioning have always been my go to, from routine maintenance to the installation of a new furnace and air conditioning unit. Kenny explains everything that will be done, goes over any findings, has great communication and is an all around nice guy. They have my trust and my business.

Brandon Smith
04/15/2025
04/15/2025
Had Rouse heating and air install a new bosch heat pump and ac unit completed today. decided to have it done last Thursday and the complete new system was installed and done midday today Tuesday. The job was flawless and cleanliness was impeccable like they'd never been here. professionals to the 10th degree. prompt, fast and pricing unmatched.
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